Frequently Asked Questions: Students

For non-emergency mental health issues, contact Find@Northeastern. Find@Northeastern is a mental health hotline that all full time Boston and Oakland students have access to 24/7. If your mental health is struggling, you’re very stressed, or need to talk through something, you can call Find at +877.233.9477(U.S.), 855.229.8797 (Canada), or +1.781.457.7777 (International). You’ll speak with a licensed mental health counselor who will listen, offer guidance, and help you set a plan.

The Office of Prevention and Education at Northeastern (OPEN) provides education, consultation, and programming on topics related to alcohol and other drugs. Additionally, University Health and Counseling Services (UHCS) offers counseling, information, and support services for students who may have a substance abuse issue.

In emergency situations, or when the immediate personal safety of a student is in question, always call NUPD first at 617.373.3333 (emergency calls only, available 24/7).

Northeastern does not provide transportation or mobility aids for getting around and to/from campus for students. However, MasParc Connect is offered through the organization overseeing NU parking on campus. MasParc Connect offers rides (Boston campus only) from a designated service area for a flat fee of $3.00 per rider. For more on this service, please visit MasParc Connect here.

If you’re having difficulty getting to your classes due to an injury, please refer to our Temporary Mobility Challenges on Campus tip sheet and call We Care at 617.373.7591 for additional information. We also have a tip sheet for those students who have experienced a concussion or other ability-limiting injuries.

Additionally, you can contact the Disability Resource Center to learn if you would qualify for temporary accommodations due to your injury at DRC@northeastern.edu

It is highly recommended that you alert and correspond with your professor(s) as soon as possible. You can work 1:1 with them to find a reasonable solution. We Care does not provide sick notes nor does any other university office. The expectation of all students when health concerns arise, as outlined in the university catalogue, is below.

Notification to Instructor

Students should email their professor in advance of the need to be out of class. The email should include: class name and section number, date of missed class, plan to make up work and expected duration of the absence. If you are unable to determine how long you will need to be out, regular notification should be sent to the instructor. If you are out of class for an extended period of time, you must inform your academic advisor by letter, email, or telephone.

See more recommendations on University Health and Counseling Services’ website here.

We Care works closely with several University partners on supporting students who are experiencing pregnancy- related conditions. Offices with specific guidance for students experiencing pregnancy related conditions are:

• Office of University Equity and Compliance (OUEC)
• University Health and Counseling Services (UHCS)
• Disability Access Services (DAS)

A semester-long emergency leave of absence (ELOA) may be required if you need to take time off from classes to attend to a family emergency, such as a natural disaster in your hometown (or home country). Please see the University Catalog for information on how to apply for an ELOA. You may also contact We Care at 617.373.7591 or wecare@northeastern.edu. We can help you discuss all of your options.

For a medical leave of absence (for example, surgery, rehabilitation, or a psychiatric issue), visit UHCS for information about the application process and necessary forms.

If you need to attend a funeral or handle some other issue that will take you away from Boston, you’ll need to notify your professors of the issue and determine appropriate plans. If questions arise, or you need further assistance, you can work with your academic advisor regarding options.

For any academic problems concerning your classes, please speak to your academic advisor. If you’re experiencing other challenges outside of your academics, please feel free to contact We Care at 617.373.7591 or wecare@northeastern.edu. We will work together with our campus partners to make sure you have all of the appropriate support needed.

If you find you’re having a hard time connecting you can reach out to various offices on campus based on your interests. These include Residential Life, the Center for Student Involvement (CSI), the Center for Spirituality, Dialogue, and Service (CSDS), or the Center of Community Service.

You should reach out to your academic advisor or We Care. If you’re having trouble handling other issues in your life, please contact We Care or University Health and Counseling Services (UHCS).

For on campus concerns, please contact Residential Life. If you’re having trouble handling other issues in your life, please contact We Care or University Health and Counseling Services (UHCS).

For off campus concerns, please contact Off Campus Student Services (OCSS). If you’re having trouble handling other issues in your life, please contact We Care or University Health and Counseling Services (UHCS).

Issues of harassment should be referred to the Office of Student Conduct and Conflict Resolution (OSCCR). If this is occurring within your place of residence you can also speak with your Resident Assistant/Residence Director/Area Coordinator, if you live on-campus or with Off Campus Student Services (OCSS) if you live off campus.

In emergency situations, or when the immediate personal safety of a student is in question, always call NUPD first at 617.373.3333 (emergency calls only, available 24/7).

Inappropriate behavior, etc., by a professor (or any faculty/staff member) at Northeastern should be referred to the Office for University Equity and Compliance (OUEC) at 617.373.4644 or ouec@northeastern.edu

In emergency situations, or when the immediate personal safety of a student is in question, always call NUPD first at 617.373.3333 (emergency calls only, available 24/7). 

Northeastern University takes any incident of discrimination very seriously. If you believe you have been discriminated against, please contact the Office for University Equity and Compliance (OUEC) at 617.373.4644 or at titleix@northeastern.edu. Students may also complete this form that will be sent directly to OUEC.

If you’re experiencing any difficulty with the content of your course(s), we highly encourage undergraduate students to utilize Northeastern’s free Peer Tutoring Program for help! Graduate students are encourage to reach out to their professors and graduate advisors to learn more about resources available by their college.

You can also reach your academic advisor if you feel overwhelmed with the classwork, you don’t have the necessary credits you need for graduation, or some other issue, they can work with you to find a solution. They can sometimes act as an intermediary, if you’re having trouble speaking with your professor about an academic issue.

If you’re experiencing any academic problems with your classes, the best person to speak to is your advisor. Whether you feel overwhelmed with the classwork, you don’t have the necessary credits you need for graduation, or some other issue, they can work with you to find a solution. They can also act as a mediary, if you’re having trouble speaking with your professor about an academic issue.

If you’re experiencing any academic problems with your classes, the best person to speak to is your advisor. Whether you feel overwhelmed with the classwork, you don’t have the necessary credits you need for graduation, or some other issue, they can work with you to find a solution. They can also act as a mediary, if you’re having trouble speaking with your professor about an academic issue.

If you’re experiencing any academic problems with your classes, the best person to speak to is your advisor. Whether you feel overwhelmed with the classwork, you don’t have the necessary credits you need for graduation, or some other issue, they can work with you to find a solution. They can also act as an intermediary, if you’re having trouble speaking with your professor about an academic issue.

Find your academic advisor here.

Reach out to your professor(s) at your soonest convenience. We Care does not provide sick notes nor does any other university office. The expectation of all students when health concerns arise, as outlined in the university catalogue, is below.

Undergraduate students can also explore if a Wellness Day would be an option. For more on Wellness Days, please visit: Wellness Days Overview

Notification to Instructor

Students should email their professor in advance of the need to be out of class. The email should include: class name and section number, date of missed class, plan to make up work and expected duration of the absence. If you are unable to determine how long you will need to be out, regular notification should be sent to the instructor. If you are out of class for an extended period of time, you must inform your academic advisor by letter, email, or telephone.

See more recommendations on University Health and Counseling Services’ website here.

Losing something important, such as your passport and student visa can be extremely upsetting and cause a myriad of difficulties. See our tip sheet for missing or stolen passports/visas.

Losing something important, such as your laptop can be extremely upsetting and cause a myriad of difficulties. See our tip sheet on stolen laptops.

If any personal property has been stolen from you, either from your residence hall room or elsewhere on campus, contact the Northeastern Police Department (NUPD) at 617.373.2121 (non-emergency number). If your passport, student visa, or laptop has been lost or stolen, please see our tip sheets.

If you have experienced a theft of property off campus, please contact your local police department to file a report.

For financial related problems, such as questions about your tuition bill or how to adjust your tuition payment plan, we suggest you reach out to Student Financial Services for assistance. If your challenges go beyond financial, please let us know how we can help you and we will do our best to guide you.

For financial related problems, such as questions about your aid package, we suggest that you reach out to the Student Financial Services for assistance. If your challenges go beyond financial, please let us know how we can help and we will do our best to guide you.

If you are having difficulties with an issue not mentioned here, please contact We Care at 617.373.7591 or wecare@northeastern.edu. We are here to help!