We Care helps all Northeastern students, regardless of where they are studying or which program they are apart of — undergraduate and graduate, in Boston or at our global and regional campuses, studying abroad or in our online community — obtain the services they need to overcome their personal hurdles and promote their academic progress.

We provide these frequently asked questions as a resource guide so you can find the assistance you need, quickly.

Our FAQs are available for students seeking help with a specific issue, parents and families of Northeastern students trying to find support services for their child, a faculty or staff member that has concerns about a student, or a friend or classmate that wishes to refer a student who they believe might be in trouble.

For Students

If you are a Northeastern student in need of help with academics, adjusting to campus life, social life, missing or stolen possessions, travel issues, financial issues or any other concerns, we are here to help. Click here to view a list of questions and answers as well as resources for students.

FAQ for Students

For Parents

If you are concerned with about your child’s well being at Northeastern University, view this list of common questions and answers for parents and families, as well as links to resources. 

FAQ for Parents

For Faculty, Advisors, Administrators, and other NU Staff

If you are a faculty member, advisor, administrator, or a member of the Northeastern University staff and are concerned for the well-being of a Northeastern student, go here to view common questions and answers as well as additional resources for a number of situations.

FAQ for Faculty, Advisors and Staff

For Friends and Classmates - Refer a Student

If you are concerned for the well-being of one of your friends or classmates, you may refer them to We Care. Discover common questions and their answers, as well as additional resources for Northeastern students, here.

FAQ for Friends and Classmates