Frequently Asked Questions

Immediately contact Northeastern University Police (NUPD) at 617.373.3333. They are available 24/7.

For all emergency issues where the safety of the student is at risk, immediately contact Northeastern University Police Department (NUPD) at 617.373.3333 (emergency calls only, available 24/7).

For non-emergency medical, mental health, or substance abuse issues, contact University Health and Counseling Services (UHCS) at 617.373.2772 or [email protected].

For substance abuse issues, you can contact the Office of Prevention and Education at Northeastern (OPEN).

This is an emergency situation. Immediately contact Northeastern University Police (NUPD) at 617.373.3333. They’re available 24/7.

The Office of Prevention and Education at Northeastern (OPEN) provides education, consultation, and programming on topics related to alcohol and other drugs. Additionally, University Health and Counseling Services (UHCS) offers counseling, information, and support services for students who may have a substance abuse issue.

In emergency situations, or when the immediate personal safety of a student is in question, always call NUPD first at 617.373.3333 (emergency calls only, available 24/7).

Students living on their own, away from home, for the first time can sometimes feel overwhelmed. Please look through the questions below to identify a specific need. If you do not find what you are looking for, please contact We Care at 617.373.7591 or [email protected]. We’re here to help!

For on campus concerns, please contact Residential Life. If they’re having trouble handling other issues in their life, they should contact We Care or University Health and Counseling Services (UHCS).

For off campus concerns, please contact Off Campus Student Services (OCSS). If they’re having trouble handling other issues in their life, they should contact We Care or University Health and Counseling Services (UHCS).

For any academic problems concerning their classes, they should speak to their academic advisor. If they’re having trouble handling other issues in their life, they should contact We Care or University Health and Counseling Services (UHCS).

If your child is having having a hard time connecting they can reach out to various offices on campus based on their interests. These include Residential Life, the Center for Student Involvement (CSI), the Center for Spirituality, Dialogue, and Service (CSDS), or the Center of Community Service.

The best person for a Northeastern student to speak to regarding academic issues is their academic advisor. You can find a list of student advisors by College here.

They should reach out to their academic advisor or We Care. If they’re having trouble handling other issues in their life, they should contact We Care or University Health and Counseling Services (UHCS).

If your child is experiencing difficulties with some other issue, please contact We Care at 617.373.7591 or [email protected]. We can connect them to the right resource that can assist them.